The connection between GeoSmile and your smartphone may be unstable.
Please check the following items.

For iOS users, click Here

[For Android]

• Update to the latest version of the app
  Please check Google Play to make sure you have the latest version of GeoSmile installed. If a newer version is available, please update your app.

Please watch the tutorial video for help. If you are unable to solve the problem or have any other questions, please read the following instructions.

Tutorial video

Instruction

Check your Android settings

Check your app permissions and power saving settings. Learn more

Check your Android settings

Check permissions for Location and Motion data/Physical activity from Android Settings.

*Remarks: The setting procedure varies depending on the model.

• [Apps & notifications] -> [App info] -> [GeoSmile]
• [App management] -> [App list] -> [GeoSmile]
• [Apps] -> [GeoSmile]
• Select [Permissions] and make sure that Location and Motion data/Physical activity are allowed.
  *Some models and OS versions may not have motion data.

Check power saving mode (low power mode, STAMINA mode)

From Android Settings, select [GeoSmile] -> [Battery], and set the app to be excluded from the power saving feature.

*Depending on the Android device and OS version, menu names and display screens may differ. Please check the user's manual for details.
*If there is no response after tapping the Google Login button, exit GeoSmile using "Force close" from the Settings app and then restart it.

[For iOS]

Try the following procedures in order.

1. Restart the app and device
   Be sure to restart the app in a location with a good internet connection.
   If the above steps don't resolve the problem, please try reinstalling GeoSmile and logging in again.
2. Update to the latest version of the app
   Please check the App Store to make sure you have the latest version of GeoSmile installed. If a newer version is available, please update your app.

3. Switch Step Tracking to Apple Health
   By switching your step tracking method to Apple Health, GeoSmile can use step data recorded by Apple Health.
   Please follow the instructions below to change your step tracking method to Apple Health.

   How to connect to Apple Health?

4. Check your connection for measuring step count information
   Open iPhone Settings, select [Privacy & Security] -> [Motion & Fitness], and make sure that GeoSmile is turned on.

5. Check the power saving mode
   Open iPhone Settings, select [Battery], and make sure that Low Power Mode is turned off.

    

Attention
Please convert bars to gems in advance, since reinstalling the app will reset your bars.