The message "User switching error" is displayed.
If a "User switching error" is displayed, please check the following applicable items.
If you have recently deleted your account
GeoSmile will retain your data for 30 days after you delete your account, just in case the deletion was done by accident.
Until the data is completely deleted, you will not be able to register again using the same email address. In such a case, please do the following.
- Sign in using another SNS account.
- Log in after more than 31 days have passed since deleting your account.
- Contact us to request data deletion.
*It may take some time until data deletion is complete and you can log in.
If you log in with a Google, Facebook, or Apple account
To log in using your Google, Facebook, or Apple account, please change your default browser as follows and try logging in again.
- For iPhone, set Safari as your default browser.
- For Android, set Chrome as your default browser.
If changing default browsers doesn't solve the problem, please also check the following items.
https://myaccount.google.com/security
Please log in to the above page, go to "Manage third-party access," and select "Remove Access" for GeoSmile.
After doing this, please try again from GeoSmile's Account to log in using your Google account.
https://m.facebook.com/settings/apps/tabbed/?ref=settings
Please log in to the above page and remove GeoSmile from the linked apps.
After doing this, please try again from GeoSmile's Account to log in using your Facebook account.
*Be sure to set the email address to [ON] to enable it as a source of authorized information.
Apple
From your iPhone Settings, select your account at the top of the Settings-> [Sign-In & Security] -> [Sign in with Apple] -> [GeoSmile], and then tap [Stop Using Apple ID].
After doing this, please try from GeoSmile's Account to sign in using your Apple ID.
If none of the above measures are applicable or solve your problem
Restarting or reinstalling the app may resolve the error.
Restart the app
- For iPhone, exit the app from the App Switcher (Task List) and then restart the app.
- For Android, exit GeoSmile using [Force stop] from Android Settings and then restart the app.
Reinstall the app
Uninstall the app and then reinstall GeoSmile from the App Store.
Attention
If you are logging into GeoSmile for the first time, uninstalling the app could result in data loss. Therefore, do not uninstall and reinstall the app. Instead, please contact us for support.
Attention
Please convert bars to gems in advance, since reinstalling the app will reset your bars and step count.
The message "Already being used with another login method" is displayed.
GeoSmile does not allow multiple accounts to be created with the same email address.
If you try to create a new account with an already registered email address, the message "Already being used with another login method" will be displayed.
If you are unsure about the use of the email address, please check the following items.
If you have recently deleted your account
GeoSmile will retain your data for 30 days after you delete your account, just in case the deletion was done by accident.
Until the data is completely deleted, you will not be able to register again using the same email address. In such a case, please do the following.
- Sign in using another SNS account.
- Log in after more than 31 days have passed since deleting your account.
- Contact us to request data deletion.
*It may take some time until data deletion is complete and you can log in.
For cases other than the above
Since your account was created with the same email address using a different login method, please try logging in again using your initial login method.
The app is hidden in iOS settings.
If you’ve set GeoSmile to “Hide and Require Face ID (or passcode)” in your iOS settings, you won’t be able to register or log in.
If GeoSmile appears under “Hidden” in your App Library, please long-press the app icon and select “Don’t require Face ID (or passcode),” then try logging in again.
I did not receive a confirmation code.
Please check [I did not receive a confirmation code].
The content of the confirmation code email contains garbled characters.
Please check [The content of the confirmation code email is garbled characters].
I forgot my password.
Please check [I forgot my password].