The connection between GeoSmile and your smartphone may be unstable.
Perform the following procedures and then wait a while to see if the problem resolves itself.

For Android users, click Here

For iOS

(1) Leave the app running in the background

If you exit the app from the App Switcher (Task List), the location information will not be able to be acquired in the background or it will take a long time to acquire it.

Do not exit the app even when not using GeoSmile. Rather, leave it running in the background (with GeoSmile still in the App Switcher).

Once you do the above mentioned (1) and then wait a while to see if the problem is resolved by itself.
If the problem does not resolve by itself, please try the following procedures starting with (2).

(2) Check your location information permissions

1. Select [Settings] -> [Privacy] -> [Location Services] and make sure Location Services is turned on.
2. Scroll down and tap on GeoSmile and make sure "Always" is selected.
3. Make sure "Precise Location" is turned on.
   

(3) Check power saving mode

Select [Settings] -> [Battery] and make sure Low Power Mode is turned off.

Once you do (2) and (3) and then wait a while to see if the problem is resolved by itself.
If you didn't need to make any setting changes or the problem does not resolve by itself, please try the following procedures starting from (4).

(4) Restart the app

Exit the app from the App Switcher (Task List) and then restart the app.

(5) Restart your smartphone

(6) Toggle location information settings

1. Set [Settings] -> [Privacy] -> [Location Services] -> [GeoSmile] to "Never"
   
2. Launch GeoSmile
3. Tap "Set" from the "Location information is restricted" screen in GeoSmile.
   
4. Set [Location Information] -> [Always].
5. Turn on [Precise Location].

(7) Toggle Motion & Fitness settings

1. Turn off [Settings] -> [Privacy] -> [Motion & Fitness] -> [GeoSmile]
   
2. Turn on [Settings] -> [Privacy] -> [Motion & Fitness] -> [GeoSmile]
   

Once you do (4) and then wait a while to see if the problem is resolved by itself.
If the problem does not resolve itself, please try (8).

(8) Reinstall the app and log in again

Attention
Please convert tanks/steps to gems in advance, since reinstalling the app will reset your tanks.

For Android

(1) Check your location information permissions

1. Select [Settings] -> [Lock screen & security] -> [Location] (or [Settings] -> [Location]) and make sure location is on and is on high accuracy mode.
2. Select [Settings] -> [Apps & notifications] -> [App info] -> [GeoSmile] -> [Permissions] and make sure [Location] is allowed.

(2) Check power saving mode

Go to [Settings] -> [Apps & notifications] -> [App info] -> [GeoSmile], select [Battery], and set the app to be excluded from the power saving feature.

Once you do (1) and (2) above and then wait a while to see if the problem is resolved by itself.
If you didn't need to make any setting changes or the problem does not resolve itself, please try the following steps starting from (3).

(3) Restart the app

Exit GeoSmile using [Force close] from Android Settings and then restart the app.

(4) Restart your smartphone

(5) Toggle location information settings

1. Select [Settings] -> [Apps & notifications] -> [App info] -> [GeoSmile] -> [Permissions] and turn off [Location] permissions.
   
2. Launch GeoSmile
3. When "Allow GeoSmile to access this device's location?" appears, select [Allow all the time].
   

Once you complete the above steps and then wait a while to see if the problem is resolved by itself.
If the problem does not resolve itself, please try (6).

(6) Reinstall the app and log in again

 Attention
Please convert tanks/steps to gems in advance, since reinstalling the app will reset your tanks and step count (only when using custom measurements).