The connection between GeoSmile and your smartphone may be unstable.
Please check the following items.

For iOS users, click Here

[For Android]

• Update to the latest version of the app
  Please check Google Play to make sure you have the latest version of GeoSmile installed. If a newer version is available, please update your app.

Please watch the tutorial video for help. If you are unable to solve the problem or have any other questions, please read the following instructions.

Tutorial video

Instruction

Step 1: Check your Android settings

Check your app permissions and power saving settings. Learn more

Step 2: Check Step Settings

Check the Measurement Method from [Account] -> [Step Settings].

1. If you've been set to Google Fit: check your preferences. Learn more
2. If you've been set to "Temporary": We strongly recommend changing to Google Fit. Learn more

Check your Android settings

Check permissions for Location and Motion data/Physical activity From Android Settings.

*Remarks: The setting procedure varies depending on the model.

• [Apps & notifications] -> [App info] -> [GeoSmile]
• [App management] -> [App list] -> [GeoSmile]
• [Apps] -> [GeoSmile]
• Select [Permissions] and make sure that Location and Motion data/Physical activity are allowed.
  *Some models and OS versions may not have motion data.

Check power saving mode (low power mode, STAMINA mode)

From Android Settings, select [GeoSmile] -> [Battery], and set the app to be excluded from the power saving feature.

If "Google Fit" is being used to measure the step count for GeoSmile

Attention: Currently, new users are unable to connect with Google Fit. Please use Temporary settings.

If [Account] -> [Step Settings] -> [Method] in GeoSmile is set to "Google Fit," please try the following procedures in order.

1. Install the Google Fit app and make sure it can measure step counts.
   Tap [Account] -> [Step Settings] -> [Download Google Fit app] in GeoSmile, and the download screen will appear.
   After installing the app, please complete the initial setup with Google Fit and make sure it is measuring step count.
2. Update to the latest version of the Google Fit app
   Please check Google Play to make sure you have the latest version of Google Fit installed. If a newer version is available, please update your app.
3. Restart the GeoSmile app
   When restarting the app, make sure to first exit the app using "Force close" from the settings screen, and then launch the app in a location with a good internet connection.
4. Tap the [Update] button on the step count screen.
   After tapping the [Update] button, when the screen for linking with your Google account appears, follow the instructions to complete account linkage.
   *Depending on why the step count is not being measured, the screen for linking with your Google account may not appear.
5. Check that "GeoSmile" is displayed in [Settings] -> [Manage connected apps] in the Google Fit app.
   If you do not see "GeoSmile" on this screen, you may have a Google account linked to GeoSmile other than the account you use in Google Fit.
   In such a case, switch to another Google account in the Google Fit app or open the Settings app and select [Google] -> [Account Services] -> [Google Fit], check the account linked to GeoSmile, remove the link, and restart GeoSmile.

Attention
The app uses the step count information measured by Google Fit. Therefore, if the step count is 0 in the Google Fit app, it will also be 0 in GeoSmile.

Please note that it may take some time for the step count information from Google Fit to be reflected in GeoSmile.
In addition, if the step count in Google Fit is manually changed or it is measured using a wearable devices, it will not be reflected in GeoSmile.

If the step count is not measured even after following all of the above procedures, please try [Account] -> [Step Settings] -> [Method] -> [Use Temporary setting].

*Depending on the Android device and OS version, menu names and display screens may differ. Please check the user's manual for details.
*If there is no response after tapping the Google Login button, exit GeoSmile using "Force close" from the Settings app and then restart it.

[For iOS]

Try the following procedures in order.

1. Update to the latest version of the app
   Please check the App Store to make sure you have the latest version of GeoSmile installed. If a newer version is available, please update your app.
2. Check your connection for measuring step count information
   Open iPhone Settings, select [Privacy & Security] -> [Motion & Fitness], and make sure that GeoSmile is turned on.
3. Check power saving mode
   Open iPhone Settings, select [Battery], and make sure that Low Power Mode is turned off.
4. Restart the app and device
   Be sure to restart the app in a location with a good internet connection.
   If the above steps don't resolve the problem, please try reinstalling GeoSmile and logging in again.

Attention
Please retrieve earned miles in advance, since reinstalling the app will reset your tanks.