If tracking is not allowed, video ads may take longer than usual to load.
Follow the below steps to verify that tracking is allowed (i.e., you have not opted out of personalized ads).
For iOS
- Open [Settings] -> [Privacy] -> [Tracking].
- Turn on [Allow Apps to Request to Track].
- Turn on [GeoSmile].
For Android
- Open [Settings] -> [Google] -> [Ads].
- Turn off [Opt out of Ads personalization].
In addition, it may take more than 1 minute to load a video if you are experiencing mobile connection speed limitations or are connected to a slow Wi-Fi connection.
It may take some time to play video ads depending on the circumstances of the advertising provider.
If the problem persists, please select [Video ads are not playing.]