Due to an error in ad playback, you may not earn gems (or medals) even though the video ad has completed playback.
If this problem persists, please try the following.
Turn off VPN
Please check your VPN settings.
iOS18.x.x users: Please note that the specifications regarding VPN have changed significantly from iOS17.
If you are connected to a VPN, the ad playback completion may not be detected.
Force stop GeoSmile
- For iOS
Exit the app from the App Switcher (Task List). - For Android
Go to app configuration -> [Apps & notifications] -> [App info] -> [GeoSmile] and select [Force stop].
Restart the app/smartphone
After trying the above steps, wait a while to see if the problem resolves itself.
If the problem persists, please try resetting your advertising ID.
Reset your advertising ID
For iOS
- [Settings] -> [Privacy] -> [Subscription] -> Select [Allow app tracking request] and [GeoSmile] to OFF first, then switch to ON again
For Android
- Tap [Settings] -> [Google] -> [Ads] -> [Reset advertising ID].
- Go to [Settings] -> [Google] -> [Ads] and turn off [Opt out of Ads personalization].
After trying the above steps, wait a while to see if the problem resolves itself.
If the problem persists, please try reinstalling the app and logging in again.
Attention
Please retrieve earned gems in advance, since reinstalling the app will reset your bars and step count.