Top Category（英語）

Beginner’s Guide

• Introduction
• Earn gems by completing missions
• Earn gems based on distance traveled
• Earn gems based on step count
• Earn gems by playing the Lucky Wheel
• Earn gems by playing the slot machine

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Distance

• Video ad played, but Scratch not shown or Lucky wheel does not spin.
• I am traveling but the distance bar is not filling.
• "Error code: 104F0003" is displayed.
• Distance bar is filling up very slowly.
• "Error code 104F0001" is displayed.
• Is there a limit on how many gems can be earned daily?

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Step count

• Steps are not counted
• How much walking do I have to do?
• When is the step count reset?
• Can the app work with Apple watch/Smart watch?
• "Failed to update number of steps" is displayed.
• The message "Maximum number of daily steps reached (Error code: 104F0002)" is displayed.

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Log in

• I can't log in.
• My data is not restored (transferred over) even after re-logging in
• I did not receive a confirmation code.
• The content of the confirmation code email is illegible.
• I forgot my password.
• I want to change my password.

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Ads

• Video ads are not playing.
• Played a video ad, but I didn't get gems.
• Video ads are taking too long to play back
• The music I am listening to stops when I play a video ad

Redeem gems

• “Unable to complete request” error when redeeming a gift card
• “Communication failed” is displayed.
• Cannot find the Challenge token
• Cannot redeem for Amazon gift card (For US users)
• I did not receive E-Vouchers after redeeming my gems.
• The in-app items I redeemed gems for are not reflected in my account.

Account, Invitation code

• What is an invitation code?
• Gems have not been awarded for the using invitation code.
• The invitation code doesn't work.
• Is there a limit to the usage of invitation codes?
• User switching error is displayed

Surveys

• Completed the survey but did not receive any gems.
• I answered a survey, but the "Answer" button is still displayed.
• I cannot complete surveys because there is a problem with the page for answering surveys.
• New surveys are not displayed on the list screen.

Offers (For US users)

• Offers are not displayed
• Reward gems for offers are not awarded.
• Running offers have disappeared from the list.
• Where can I check the gems awarded by the offers?

Slots

• The slot is running slowly.
• It says that slots cannot be loaded.
• How can I get medals?

Log

• What is the Log?
• It shows logs for places I have not been.
• The log is not appearing on the map.
• Can I view past lifelogs?

Others

• I did not receive the gift card I redeemed.
• If I reinstall the app, will the previous state of the app be restored (transferred over)?
• Can I continue to use my data even if I change my device?
• Can I use GeoSmile on multiple devices?
• I can't update the app from the app store.
• My gems and medals are displayed as "----".

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